Refund policy

 

Return & Refund Policy

At Blackhunter Archery, customer satisfaction is our priority. Please carefully review our Return & Refund Policy before initiating a return.

Returns

You may return most items within 30 days of delivery for a full refund, provided the item meets the following conditions:

  • Unused and in original condition

  • Includes all original packaging and accessories

  • Returned items must be securely packaged to prevent damage during transit. We strongly recommend using the original packaging whenever possible. Items returned damaged due to insufficient packaging may not be eligible for a full refund or may receive a partial refund.

Non-Returnable Items

The following items are not eligible for return:

  • Custom, special-order, or personalized products

  • Items returned more than 30 days after delivery

  • Items not in original condition or missing parts (unless due to our error)

If you are unsure whether your item is eligible for return, please contact our support team before returning.

How to Return

To complete your return:

  1. Contact us at sales@blackhunterarchery.com to request a return authorization.

  2. Ship the item back to the return address (Georgia Warehouse) we provide.

  3. Provide a valid tracking number for the returned item.

We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method.

  • Please allow up to 4 weeks for the refund process, which includes shipping time, inspection, and bank processing.

Partial refunds may apply if items are returned damaged, missing parts, or not in original condition (unless caused by us).

Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or defective items), we will cover the return shipping costs.

  • For all other returns, customers are responsible for return shipping costs. These costs are non-refundable and will be deducted from the refund if applicable.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, contact us within 7 days of receipt. We may request photos to verify the issue. If approved, we will:

  • Provide a prepaid return shipping label

  • Ship a replacement item once the returned product’s tracking is confirmed

Exchanges

We do not offer direct exchanges. To get a replacement item, please return the original for a refund and place a new order.

Limitation of Liability

Blackhunter Archery is not liable for any indirect or consequential damages, including loss of income or business, resulting from shipping delays or delivery issues.

Policy Scope

This Return & Refund Policy applies to purchases made directly through our official website at blackhunterarchery.com. If you purchased through a third-party platform, please refer to their return policies.

Contact Us

For any questions or to initiate a return, please contact us at

🇺🇸USA (Georgia Warehouse)
Address: 1280 Grey Rock Way, Suwanee, GA 30024, USA
Phone: +1 330 604 5049
Email: sales@blackhunterarchery.com

🇦🇺Australia Headquarters
Address: 31 Carinish Rd, Oakleigh South VIC 3167, Australia
Phone: +1 323 948 8858
Email: sales@blackhunterarchery.com